If you have followed the steps of accessing the EES Army from this article but cannot proceed to denied access request, you may reach the Help Desk of Army ERS and EES via Human Resource Command (HRC) by phone call at 1-888-276-9472 (ARMYHRC).
Alternatively, you can also send an email to [email protected]. Use the email subject of ‘Policy’, ‘Profile’, or ‘IT’, to help the support team locate your email to the designed mailbox. You must include an error screenshot as an attachment to make it easier for the developers to tackle the issue.
If you fail to address the EES Army issue you encounter, it may affect the rating period that can disadvantage you as a military soldier to be considered for significant assignment or promotion.